1. Purpose of This Policy
At Pawbells, accessible from https://pawbells.com and via our mobile apps, we respect your privacy and protect the personal data we process. This Privacy Policy details how we collect, store, share, use, and safeguard your information when you interact with our platforms, products, pet store, and services.
We aim to explain our data practices in plain language, avoiding confusing legalese, so you can make informed decisions about your privacy.
2. Scope
This Privacy Policy applies to all services offered by Pawbells, including our e-commerce marketplace (the "Pawbells Shop"), service bookings, newsletters, and mobile applications. It applies to customers, pet parents, visitors, and general readers of our blogs and online content.
3. Information We Process
We process your information to provide a smooth, personalized experience. This includes information you give us directly (e.g. while creating an account, buying products, or scheduling vet appointments) and information collected automatically (e.g. device logs, page interactions).
4. Personal Information
When you register on Pawbells or shop on our store, we may collect:
- Contact Information: Your name, email address, physical shipping address, and phone number.
- Pet Details: Pet's name, type (dog or cat), breed, age, weight, health conditions, and specific dietary needs.
- Billing Details: Payment details, billing address, and history of purchases made on our online shop.
6. Location Information
To offer location-based services (like finding nearby veterinary clinics, pet trainers, or dog walkers), we may collect real-time geographic location coordinates from your device when you consent.
7. App Permissions
When using the Pawbells Mobile App, the application may request the following permissions to ensure proper service delivery:
Device Gallery
Needed to upload profile pictures or pet health document records.
Location Services
Needed to match you with nearby pet walking and grooming professionals.
8. Information Pertaining to Minors
Pawbells services are designed and marketed strictly for adults (18+). We do not knowingly collect personal details from minors. If you believe a child has provided us with personal data, contact us immediately to purge the records.
9. Terms of Usage
Your usage of our platforms implies agreement with this Privacy Policy and our general Terms of Service. If you disagree with any terms, please discontinue using the platform.
10. Your Rights
You retain complete control over your personal data. You are entitled to:
- Access & Correction: Review or modify your registered profile information at any time.
- Data Erasure: Request the deletion of your account and personal records.
- Opt-out: Withdraw consent for receiving email updates and newsletters.
11. Promotional Offers
We may send periodic offers, coupons, or recommendations from the Pawbells Shop. If you wish to unsubscribe, you can do so by clicking the "Unsubscribe" link at the bottom of any promo email.
12. Data Security
We adopt industry-standard security protocols, encryption algorithms, and network firewalls to secure your information against unauthorized access, loss, or manipulation. However, please remember that no transmission method over the internet is completely risk-free.
13. Changes to This Policy
We may revise this Privacy Policy periodically to reflect shifts in privacy laws or our service updates. We encourage checking this page periodically to remain informed about how we safeguard your data.
14. Contact Us
If you have questions regarding our privacy rules, please get in touch with our Support team:
Grievance Officer
care@pawbells.com
Alternative Contact
pawbellsindia@gmail.com
