1. Acceptance of Terms
By accessing, browsing, or using the Pawbells website (https://pawbells.com), our mobile apps, or purchasing items on the Pawbells Pet Store, you represent that you have read, understood, and agree to be bound by these Terms & Conditions.
If you do not agree to these Terms, you must immediately discontinue using our website, services, and mobile applications.
2. Eligibility
To create an account, purchase products, or book pet services (like grooming, dog training, or walks), you must be at least 18 years of age and possess the legal authority to enter into a binding agreement.
3. User Accounts
When you create an account on Pawbells, you must provide accurate, current, and complete details. You are responsible for keeping your login credentials confidential and for all activities that occur under your user profile.
4. Services
Pawbells provides pet care services including grooming, professional walking, veterinary consultations, and expert trainers. While we vet all service providers, users are encouraged to monitor their pets during service delivery.
5. Bookings
Bookings for services must be completed through our mobile application or website. A booking is only confirmed once you receive a confirmation email or push notification from our system.
6. Payments
All payments for store products and pet care bookings must be settled using our integrated payment gateways. We accept credit cards, debit cards, UPI, and net banking options.
7. Pricing
All prices on the Pawbells Shop and services are listed in Indian Rupees (INR) and are inclusive of applicable taxes. We reserve the right to alter pricing catalogs at any time without prior notice.
8. Cancellations
Service bookings can be cancelled through the mobile app. Cancellations made at least 24 hours prior to the scheduled slot are eligible for zero cancellation charges. Late cancellations may incur a nominal processing fee.
9. Refunds
Eligible refunds for cancelled bookings or returned shop items will be processed to the original payment source within 5-7 business days. Products returned to the shop must be in original packaging and unused condition.
10. User Responsibilities
Users are expected to provide a safe, accessible environment for in-home pet groomers and walkers. You must disclose any known aggressive behaviors or infectious health conditions of your pets prior to scheduling services.
11. Prohibited Activities
Users are strictly prohibited from utilizing our platforms for fraudulent bookings, harvesting user data, posting malicious reviews, or circumventing our payment system to deal directly with service professionals.
12. Intellectual Property
All content on our websites, blog articles, logos, graphics, design assets, and app layouts are the exclusive intellectual property of Pawbells. Copying, republishing, or redistributing these assets without written consent is strictly prohibited.
13. Third Party Services
Our services may contain integrations with third-party software (such as mapping APIs and payment gateways). We are not responsible for the performance, terms of use, or data privacy rules of these third-party platforms.
14. Disclaimer
All services and store items are provided on an "as is" and "as available" basis without any express or implied warranties. Pawbells does not guarantee uninterrupted operation or zero system down-times.
15. Limitation of Liability
To the maximum extent permitted by law, Pawbells and its executives shall not be liable for any indirect, incidental, or consequential damages (including loss of profits, data, or physical pet incidents) arising out of your usage of the platform.
16. Privacy
Our collection and usage of your personal details is governed by our Privacy Policy, which is incorporated into these Terms by reference.
17. Changes to Terms
We reserve the right to modify these Terms & Conditions at our discretion. Any revisions will be published immediately on this URL page. Continuing to use Pawbells after changes are published signifies your acceptance of the updated terms.
18. Governing Law
These Terms & Conditions are governed by and construed in compliance with the laws of India. Any legal disputes arising in relation to these Terms shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.
19. Contact Information
If you have questions, feedback, or grievance claims regarding these Terms, please contact customer support:
Email Support
care@pawbells.com
Alternative Contact
pawbellsindia@gmail.com
